How to Apologize Like a Pro

Small business owners spend a lot of time in communication with their clients and customers. For retailers, the holiday season can be a time of increased contact with customers, as well as increased stress. When you get to a point with your client or customer where they are not happy and are letting you know it, the best thing you can do to resolve things gracefully is:

DO NOT TAKE IT PERSONALLY

Read article on Oh My! Handmade Goodness »

Get More Traffic & Make More Sales

More sales

Grab your free PDF guide to making more money from your online shop. How to grow your traffic and improve conversion rate.

You will also get weekly business building tips Powered by ConvertKit