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How to Apologize Like a Pro

by Arianne Foulks

November 19, 2012
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Small business owners spend a lot of time in communication with their clients and customers. For retailers, the holiday season can be a time of increased contact with customers, as well as increased stress. When you get to a point with your client or customer where they are not happy and are letting you know it, the best thing you can do to resolve things gracefully is:

DO NOT TAKE IT PERSONALLY

Read article on Oh My! Handmade Goodness »

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